December/January, Public Holidays, Easter and all State School Holidays:

  • If you cancel your booking prior to 28 days from the date of your admission date you will receive a full refund.

  • If you cancel your booking prior to 14 days from the date of your admission date you will receive an 80% refund of monies paid.

  • If you cancel your booking prior to 7 days from the date of your admission date you will receive a refund of 50% of monies paid

  • If you cancel your booking within 3 days from the date of your admission date you forfeit all monies paid.

  • If you do not cancel your booking and are a no show you forfeit all monies paid

  • If your vaccinations are not correct at admission you forfeit all monies paid

  • If you collect your pet earlier than the booking date you forfeit all monies paid. If the booking can be replaced you may receive a partial credit, this is up to the sole discretion of Riverina Boarding Kennels Management.

All other Boarding Periods:

  • If you cancel your booking prior to 14 days from the date of your admission date you will receive a full refund.

  • If you cancel your booking prior to 9 days from the date of your admission date you will receive an 80% refund of monies paid.

  • If you cancel your booking prior to 5 days from the date of your admission date you will receive a refund of 50% of monies paid

  • If you cancel your booking within 2 days from the date of your admission date you forfeit all monies paid.

  • If you do not cancel your booking and are a no show you forfeit all monies paid

  • If your vaccinations are not correct at admission you forfeit all monies paid

  • If you collect your pet earlier than the booking date you forfeit all monies paid. If the booking can be replaced you may receive a partial credit, this is up to the sole discretion of Riverina Boarding Kennels Management.